Jira Integration

Objective: To walk Duro users through the process of setting up your integration with Jira. 

Difficulty: Easy

In this article:

1. Overview
   • Prerequisite
2. How to connect your Jira tickets to Duro Change Orders
   • Enable the integration for Jira within Prismatic
   • Create a new Change Order in Duro
   • Open Jira to view the new ticket

Duro's integration with Jira prioritizes simplicity, control, and choice for customers, not only simplifying workflows but also centralizing project updates in one place.

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Overview

Duro’s integration with Jira helps Duro users centralize project updates by linking Jira tickets to Change Orders in Duro. Instead of manually managing data in two places, users can connect an existing Jira ticket to a Change Order during the approval process. This keeps engineering and project management teams aligned without duplicating effort.

Setting up this integration is straightforward and requires no coding, making it accessible for all technical levels. With just a few clicks, administrators can activate the feature, allowing teams to focus more on project execution and less on administrative tasks.

For more information on the value that our integrations have to offer, please refer to our blog, Duro’s Innovative Approach to Product Integrations.

Prerequisite

To proceed with configuring Jira integrations, please note that only administrators can enable the integration. This setup requires granting Prismatic secure access through OAuth, which is exclusively managed by users with administrative privileges to your Jira account. If you don't have access to this, please reach out to our support team to gain access.

How to connect your Jira tickets to Duro Change Orders

The workflow for connecting your Jira tickets to Duro Change Orders should be completed in the phases outlined below:

1. Enable the integration for Jira within Prismatic
2. Create a new Change Order in Duro
3. Open Jira to view the new ticket

Enable the integration for Jira within Prismatic

1. Navigate to integrations.durolabs.co.
2. Click on Marketplace in the left navigation.
3. Click the Jira tile. 
4. Click Configure.
   
   
   
   
5. In the Initial Configuration window, click Next.
6. In the Configuration window, click Connect in the "Jira Connection" box.
   
   
   
   
7. Follow the authentication prompts through Jira, including signing in and accepting authentication policies.
8. Once completed, close the tab and return to Prismatic.
9. In the Configuration window, click Next.
10. Enter your API key in the Duro Config window. The hyperlink above the text field provides a shortcut to your API key, which you can also access through the Integrations table in Duro. Then, click Next.
11. In the Jira Configuration window, select the project prefix to categorize and create new tickets under.
12. Click Finish.

Once the setup in Prismatic is finalized, a green checkmark will appear in the corner of the Jira tile under the Project Management section, indicating that the integration is now active.

Create a new Change Order in Duro

Follow the steps below to create a new Change Order in Duro:

1. Login to Duro. 
2. Click Change Orders in the left navigation. 
3. Click on New. 
4. Optional: Enter a description of the Change Order
5. Add products or components to your Change Order. Update the lifecycle status and revision values of attached items as needed. 
6. Click Submit for Approval.

For more information on creating a new Change Order, please see our article on Change Orders. 

Open Jira to view the new ticket

Launch Jira to view the ticket you’ve linked to the Change Order in Duro. When a Change Order is submitted, you can connect it to an existing Jira ticket to maintain alignment between product and project workflows.

Jira will display the following information about the Change Order:

• Change Order number and type
• Description
• A hyperlink to the Change Order in Duro
• Real-time status in Duro (Approved, Rejected, or Unresolved)
• List of approvers
• List of components added to the Change Order

For your convenience, Jira will update the status of the Change Order as it progresses through the various stages in Duro.

If you’ve found the Jira plugin useful, you may also find value in connecting Duro to your Slack account. Please refer to our article on the Slack Integration for more information.