Error Handling: Step 8

Objective: To begin the initial steps in setting up the integration between Duro and NetSuite.

Difficulty: Easy 

In this article:

1. Video Tutorial
2. Mapping Additional Duro Field 
3. Mapping Keys from SPEC and CustomSPEC Tiles

To ensure your integration between Duro and NetSuite runs smoothly and you’re immediately aware of any issues, it's critical to configure error notifications. This step helps you and your team stay informed about interruptions or failures in the integration pipeline.

Video Tutorial: Error Handling

1. 1. Email Notification

   • In Prismatic, go to the Error Email Recipients field.
   • Add the email address of the recipient into the field.
   • [Optional] Click “Add Value” to create a new field.
     • Add an additional email address(es) into the new field(s).
       
       
       

   2. ✅ Click “Finish” – You're All Set!

   With this step complete, your Duro-to-NetSuite integration is live and equipped with error monitoring safeguards. If an issue arises, your designated contacts will be notified immediately to take action.
   
   
   

   3. [Post Setup] Searching Failed Executions 

   • In Prismatic, go to the “Instances” tab.
   • Open up the NetSuite integration instance
   • Click the “Executions” tab. 
   • In the top right corner, click “Filter”. 
   • In “Status” select the relevant statuses;
     • Likely “None” or “Failed” to search for failures.
   • In “Time Range” select the relevant time frame of the search;
     • Likely “Past 24 Hours”.
   • In “Flow Selector” select the relevant flows;
     • Likely “None” to get started.
   • Search the Failed Executions for the root cause.