FAQ: Onshape

Objective: To address sign-in FAQs with Onshape.

Difficulty: Easy

In this article:

When using the Onshape integration, why does the Duro app keep redirecting me to the login page?

When using the Onshape integration, why does the Duro app keep redirecting me to the login page?

To help you regain access to your account, please reset your plugin password:

1. Log into your Duro account and begin by clicking on your avatar in the top-right corner.
2. Click on Account settings.
3. In the left sidebar, select Your profile.
4. Click on the Password button.
   
5. Click on Update Password. All user accounts require a password with the following characteristics:
   • Minimum length of 8 characters
   • Maximum length of 64 characters
   • Common and compromised passwords are not allowed (e.g. “password”, “abcd1234”, etc.)
6. Enter your new password and confirm your old password.
7. Click Update Password.

This should restore your access. If you're still experiencing issues with the sign-in process, please open a support ticket so our team can help you.

How do drawings in Onshape get assigned to parts in Duro?

Drawings are linked to components in Duro via the part number. Therefore, the part/assembly needs to be a direct child of the drawing, rather than nested.

Manually assign the drawing the same part number as the component to ensure the drawing is released together with the component.

What does the “sync” button in Duron’s Onshape plugin do?

The “Sync” button only syncs items selected in the dropdown in the left sidebar, rather than the entire document. For part studios, this applies to all parts in that studio with a Duro part number assigned. 

For assemblies, this applies to the selected assembly and its direct children only. Nested children inside subassemblies are not synced.