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NX Troubleshooting Guide

  • Updated

Objective: To address common issues faced when installing the NX add-in.

Difficulty: Easy

In this article: 

  1. Troubleshooting Loading and Login Errors related to Updating your NX Integration
  2. How do I find my log file, and what is it used for? 

This article addresses frequently asked questions about installing and managing the Duro add-in for NX. While this guide covers many common issues, it does not include every possible problem. If you encounter further difficulties after following these steps, please open a support ticket for assistance from our support team.

Duro adheres to industry standards and best practices by supporting NX versions from the current year and the preceding three years. While the add-in may be compatible with other releases, we do not provide formal support for them.

Troubleshooting Loading and Login Errors related to Updating your NX Integration

Please confirm that you are running a recent and supported version of NX.

If you encounter obscure or recurring error messages during or after installing the latest version of the NX MSI within the Duro add-in, follow these steps:

  1. Uninstall the Add-in: This is the first step in resolving any issues. Uninstalling the current version of the Duro add-in resets the initial state before the add-in is installed.
  2. Delete the Installation Folder: Locate and delete the installation folder associated with the Duro add-in. This can help eliminate any corrupted or conflicting data.
  3. Reinstall the Add-in: To clear all errors, reinstall the add-in after uninstalling it and deleting the installation folder.

These steps apply to the following common questions and issues:

  • Why isn’t my NX library loading properly after installing the add-in?
  • Why can’t I log in to NX after installing the add-in?
  • Why did upgrading to the latest add-in fail? 

Uninstall the Add-in

Go to your computer’s Control Panel and uninstall the Duro add-in.

Delete the Installation Folder

Delete the installation folder located at:

C:\Program Files\Duro Labs\Duro Labs NX Add-In

Reinstall the Add-in

Download the latest add-in version and follow the installation instructions provided in the NX Installation Guide.

How do I find my log file, and what is it used for? 

Log files for a Duro-NX integration are crucial for monitoring and troubleshooting the interaction between the two systems. They record all activities and data exchanges, allowing administrators to trace errors, identify performance issues, and ensure data integrity. These files help diagnose problems, confirm successful operations, and optimize processes. They also provide insights into user activities and system behaviors, supporting proactive maintenance and enhancing the integration's reliability.

To find your NX log files, please use the following path:

C:\Users\{Username}\AppData\Roaming\DuroLogFiles\logfile

 

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